Slow Blink Support
Aimgonna Inc. · We're here to help.
Need help? Email us anytime at info@aimgonna.com — we reply within 1–2 business days. Please include your macOS version and, if relevant, a description of what you were doing when the issue appeared.
Frequently asked questions
The camera isn't detecting my blinks
- Check camera permission. Open System Settings → Privacy & Security → Camera and make sure Slow Blink is allowed. If you denied it at first launch, toggle it on and reopen the app.
- Improve lighting. Detection works best with even, front-facing light. Strong backlight (a bright window behind you) or a very dark room can make your eyes hard to track.
- Re-run calibration. If detection feels off after moving your desk or camera, run the blink calibration again from the app's settings so it can adapt to your current setup.
- Sit within view. Keep your face roughly centered and within about an arm's length of the camera.
The cat isn't appearing
The cat companion shows up based on your timing settings. If it seems absent, open the app's settings and check the appearance interval and reminder timing — a long interval can make visits feel rare. Shorten the interval to see your cat more often.
How do I restore my purchases?
Open the Cats tab and choose Restore Purchases. Make sure you're signed in to the same Apple Account you used for the original purchase. Your unlocked characters will be restored on any of your Macs.
Where are my blink statistics stored?
Entirely on your Mac. Your camera video is analyzed in real time on-device and is never stored or transmitted, and your blink statistics live in a local file that never leaves your computer. See our Privacy Policy for details.
How do I delete my account?
You can delete your account directly in the app: open the Cats tab, go to the account section, and choose Delete account. This removes your account and email from our systems. Details are in the Privacy Policy.
How do I request a refund?
Purchases made in the App Store version are billed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com. If you have any trouble, email us and we'll point you in the right direction.
Still stuck?
Email info@aimgonna.com with a short description of the problem. We answer every message within 1–2 business days.