Refund Policy
Last updated: July 15, 2026 · Aimgonna Inc.
14-day, no-questions-asked refunds. If you're not happy with a purchase for any reason, email us within 14 days and we'll refund it in full.
Mac App Store purchases
If you purchased inside the Mac App Store version of the App, billing and refunds are handled by Apple under the App Store terms. Request a refund at reportaproblem.apple.com. The policy below applies to purchases made directly on our website (DMG version).
How to get a refund (website / DMG purchases)
- Email info@aimgonna.com within 14 days of your purchase.
- Include the email address you used to sign in (or your Stripe receipt). No reason required.
- We process the refund through Stripe to your original payment method — it typically appears within 5–10 business days, depending on your bank.
After a refund, the refunded character returns to its locked state in the app. Characters that can be earned through quests remain earnable for free.
Details
- All purchases are one-time — there are no subscriptions, so there is nothing to cancel.
- Prices are in USD. Refunds are issued in the original currency and amount charged.
- This voluntary 14-day policy applies worldwide and is in addition to any statutory rights you have (e.g., EU/UK consumer withdrawal rights, Korean e-commerce law). Where statutory rights are broader, they prevail.
- Don't recognize a charge? Email us before disputing with your bank — we respond within 1–2 business days and refund unrecognized charges immediately.